Terms and Conditions:
1.1 Purchase of products
When you order a product from our website you are offering to buy it at the price stated, subject to these terms. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
Prices displayed on the Site are shown in South African Rand(ZAR), including VAT. Prices are subject to change at any time.
Deliveries will be charged in addition to the price of the products
1.3 Delivery address
We cannot be held responsible for an incorrect address being entered while ordering on our website. If you complete your Order and then notice that the address details are incorrect, please contact us immediately: email@example.com
1.4. Order acceptance and cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is cancelled, you will receive a full refund.
Once an order has been placed, it cannot be cancelled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested by you in writing.
2.1 Payment options
Clementina Ceramics accepts payment with Payfast and EFT (Electronic Funds Transfer). Note that you are not obliged to have a Payfast account to pay by credit card. For more information please visit www.payfast.co.za for information on Payfast payments. Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Site at the check-out stage. Your card will be debited once the Order has been accepted. The same applies for EFT payments, the Order will only be dispatched once we receive the funds in our bank account.
2.2. Custom duties
You may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from state to state and country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties.
- CHANGES IN PRODUCTS AND PRICING
We are constantly updating and revising our offerings of products, and we may discontinue products at any time without notice. All pricing for our products is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, currency fluctuations, product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances.
- MANUFACTURING AND SHIPPING POLICY
We aim to process your order within 72 hours of it being placed. If items are not available in stock, please allow for 20 – 40 working days for manufacturing.
Once you have received your parcel, please open it with care. Clementina Ceramics is not liable for any items damaged during the opening of your parcel.
If, on receipt of the parcel, damage has occurred in transit, please advise us within 48 hours. Email to firstname.lastname@example.org with an image of the damaged item and we will replace the item and the courier charge at our cost.
Any guarantees or representations made as to delivery times are subject to any delays resulting from postal or courier delays or force majeure for which we will not be responsible.
- ADVERTISING DISCLAIMER AND TRADEMARKS
We attempt to be as accurate as possible with Products descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers and brands, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge. We apologize for any inconvenience this may cause you. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.
- RETURN & EXCHANGE POLICY
6.1 Return Policy
South African clients only:
We want all of our customers to be happy with purchases made at Clementina Ceramics. However, if you receive any products that you are unhappy with, you may contact us within 7 days of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:
- Special Order
- Custom-Made Commissions
- All Products purchased on sale
Products returned must be unused, and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (7 days after receipt of your parcel). Please ensure when returning the parcel that the Products are securely packaged. Any item which is returned in a damaged condition will not be liable for a credit.
International Clients: No returns or exchanges permitted
6.2 Exchange policy
If you wish to exchange a product, you will be given a store credit that you will be able to use towards your next order. Please be aware that any purchases made with store credits are processed as a new order and standard postage costs and delivery times will apply.
You are responsible for postage/courier costs of returning the item. Any item which is returned in a damaged condition will not be liable for a credit.
Exchanges apply only to South African clients. No returns or exchanges permitted for International clients.